The X3 adds included circulating air and Night Light illumination to a traditional log-style Oakville insert. It uses an H-style burner and offers a roughly 340-square-inch view. Napoleon lists a dual front-and-rear burner system on both the X3 and the larger X4, which has about 518 square inches of view against about 340 for the X3.

It may! Napoleon’s model-specific installation manual lists a minimum fireplace opening of 29 inches wide × 21 inches high × 17⅛ inches deep. These are cavity requirements, not faceplate dimensions. Fronts, backing plates, risers and other installation details still need to be checked against the exact model and current instructions.

The fireplace must also meet the required hearth and combustible clearances. We check the mantel, mantel legs and sidewalls, gas-line location and protrusion, taper and obstructions, vent routing and condition of the existing fireplace. Chimneys Plus can help determine whether this insert is right for your fireplace and identify any adjustments needed for installation.

Compatible log options include oak, birch and driftwood presentations, with approved interior panels and faceplate/backing-plate combinations. The remote controls the supported flame and accessory functions. We’ll help choose a combination that complements your fireplace and fits the specific appliance.

Yes! The X3 can continue providing flame and room warmth during an outage when gas and working receiver batteries are available. The blower and Night Light need household electricity and will be off. We’ll show you the controls and battery upkeep so the backup feature is ready when needed. Heating performance depends on the room and home; it is not a whole-house heating guarantee.

Yes, suitable electrical power is needed for the included blower and Night Light features. The backup batteries support gas-fire operation during an outage; they do not run those accessories or replace the electrical provisions for the installed package. An existing compliant connection may be usable. Adding or changing a connection involves additional work and investment, and Chimneys Plus coordinates that work as part of your installation. You do not need to arrange it separately.

Yes! Chimneys Plus is licensed in North Carolina to install gas piping, and we routinely handle this work as part of gas fireplace appliance installations. We can evaluate your existing gas supply, install the piping needed for your new appliance and handle the required permitting.

Permit requirements depend on the work involved and your local inspection department. Installing a new gas line requires permitting. Replacing the fireplace itself also requires permitting, even when the gas line already exists. For a gas insert installed inside an existing fireplace, we’ll confirm the requirements for your project. Whenever a permit is required, Chimneys Plus handles the permitting for you.

Vented gas logs are often chosen mainly for ambiance. A sealed direct-vent gas insert is worth considering when you want more useful room heat, greater control and backup warmth. It uses outdoor combustion air and vents exhaust outdoors.

Vent-free gas logs can provide a quick burst of warmth, such as taking the chill off a room in the morning. For longer periods of heating, a sealed direct-vent insert is often the better choice. Vent-free logs produce substantial room heat, but release combustion byproducts and moisture into the home. They are intended for supplemental, intermittent use rather than continuous heating. Chimneys Plus recommends short operating periods, generally a couple of hours at a time, with ventilation that may include cracking a window as required by the appliance instructions and room conditions. An open window does not replace those ventilation requirements.

No! You don’t need to know which brand or model you want before reaching out. Tell us what you’d like to improve about your fireplace, whether that’s warmth, ambiance, convenience or backup heat, and we’ll help you compare suitable options. We can guide you through fit, performance and style so you can choose with confidence.

Yes. Regular professional service helps keep the burner, pilot, glass, controls, venting and any blower working as intended. We can help you plan appropriate maintenance and explain routine battery care. Only approved media and components should be used, and the installed glass and protective barrier must remain in place during operation.

Napoleon provides a President’s Lifetime Limited Warranty, with coverage and limits that vary by component. It is not lifetime coverage for every part or all service costs. We can help you review the warranty for the exact appliance and explain how a service or warranty request is handled.