The Oakville 3 offers the traditional Oakville log presentation with an optional blower. The X3 adds features such as included circulating air and Night Light illumination, while the 3 Glass offers contemporary glass media. Chimneys Plus can help decide whether those extras matter for your room and the way you use the fireplace.

It may! Napoleon’s model-specific installation manual lists a minimum fireplace opening of 29 inches wide × 21 inches high × 14⅜ inches deep without the optional blower. With the blower, the manual adds 2¾ inches of depth, making the minimum depth 17⅛ inches. These are cavity requirements, not faceplate dimensions. Fronts, backing plates, risers and other installation details still need to be checked against the exact model and current instructions.

The fireplace must also meet the required hearth and combustible clearances. We check the mantel, mantel legs and sidewalls, gas-line location and protrusion, taper and obstructions, vent routing and condition of the existing fireplace. Chimneys Plus can help determine whether this insert is right for your fireplace and identify any adjustments needed for installation.

The Oakville 3 uses an approved log set with a choice of compatible interior panels, faceplates and backing plates. It has electronic ignition; we’ll confirm the control package you want rather than assume every Oakville version includes the same remote. Only media and finishing parts approved for the exact appliance can be used.

Yes! With gas available and fresh batteries in its backup holder, the electronic-ignition Oakville 3 can keep providing flame and room warmth during a power outage. The optional blower will not run without household electricity. We’ll show you how the selected controls and battery backup work. It is a source of supplemental room warmth, not a guarantee of whole-home heating.

Electrical requirements depend on the selected configuration. The optional blower requires a properly grounded electrical connection, and the electronic ignition has battery backup for power outages. We’ll confirm the power supply needed for your appliance and controls before ordering. A suitable existing connection may be usable; adding or relocating power can mean additional work and investment. If electrical work is needed, Chimneys Plus coordinates it as part of your fireplace installation, so you do not have to arrange it separately.

Yes! Chimneys Plus is licensed in North Carolina to install gas piping, and we routinely handle this work as part of gas fireplace appliance installations. We can evaluate your existing gas supply, install the piping needed for your new appliance and handle the required permitting.

Permit requirements depend on the work involved and your local inspection department. Installing a new gas line requires permitting. Replacing the fireplace itself also requires permitting, even when the gas line already exists. For a gas insert installed inside an existing fireplace, we’ll confirm the requirements for your project. Whenever a permit is required, Chimneys Plus handles the permitting for you.

Vented gas logs are often chosen mainly for ambiance. A sealed direct-vent gas insert is worth considering when you want more useful room heat, greater control and backup warmth. It uses outdoor combustion air and vents exhaust outdoors.

Vent-free gas logs can provide a quick burst of warmth, such as taking the chill off a room in the morning. For longer periods of heating, a sealed direct-vent insert is often the better choice. Vent-free logs produce substantial room heat, but release combustion byproducts and moisture into the home. They are intended for supplemental, intermittent use rather than continuous heating. Chimneys Plus recommends short operating periods, generally a couple of hours at a time, with ventilation that may include cracking a window as required by the appliance instructions and room conditions. An open window does not replace those ventilation requirements.

No! You don’t need to know which brand or model you want before reaching out. Tell us what you’d like to improve about your fireplace, whether that’s warmth, ambiance, convenience or backup heat, and we’ll help you compare suitable options. We can guide you through fit, performance and style so you can choose with confidence.

Yes. Regular professional service helps keep the burner, pilot, glass, controls, venting and any blower working as intended. We can help you plan appropriate maintenance and explain routine battery care. Only approved media and components should be used, and the installed glass and protective barrier must remain in place during operation.

Napoleon provides a President’s Lifetime Limited Warranty, with coverage and limits that vary by component. It is not lifetime coverage for every part or all service costs. We can help you review the warranty for the exact appliance and explain how a service or warranty request is handled.